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Issues booking visa appointment using a previous account

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  • Issues booking visa appointment using a previous account

    Hi!

    I am trying to book my 3rd e3 visa (renewal) appointment for Paris. I am able to log in to the account I created for previous appointments however once I am logged in there is no option to schedule appointment or pay the fee. Anyone know why? I have a new passport since then would that make a difference ?

    I realize I could create a new account using a different email address but then the email would be different to the one used on my ds160 form and it does state all info on both must be the same.

    Can anyone advise? Thankyou !

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