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It has been a long painful waiting experience for most October Filers at NBC and will be good if can keep each other informed on anything that helps or updates to case. My details below
F2A, C9 category and currently on H1. Married to US citizen since 2016
PD - Sept, 09 2016
RD - Oct 02, 2017
Bio-metrics completed - Oct 20, 2017
EAD - no update
AP - no update
Greencard interview - no update
Greencard - no update
Local Office - San Francisco
NBC processing times is 2-5.5 months, I am at 7 months so way out of window
Actions taken
1.SR submitted online - January, Feb, March : Assgned to officer and closed without any updates ; although it says on egov site that update was sent to you. Have not receieved any emails or text updates
2. Infopass appointment - 2 - Feb 12 and March 28. First one was useless, second one officer actually tried to help and he could not see any information so submitted a request on my behalf and said I should receive a case update in mail by 04/12/2018. That day has come and gone and nothing yet. Not even assigned to an officer.
3. Ombudsman - contacted on March 12 and they submitted an inquiry on my case. They have not gotten any response back either. They resubmitted on Friday and I got an email that they have reached out again
4. Congressman/Senator - Reached out to Kamala Harris office on March10, after 4 weeks they took on my case and have reached out to get an update. Senator has not gotten any information yet either
5. Finally asked to be connected to L2 officer, waited for call back. The L2 officer gave no additional information other than your case is pending. The L2 officer was very confrontational and rude as well, very surprising since could not get an word in to let him know that was asking for update on request made by one of their officers from the regional office. He simply refused to look it up and said your case is pending and I will be ending the call. I was just staring at the phone shaking my head, never seen such poor customer service. Considering not doing this free, we paid for our applications.
6. Also recieved twice this month - emails and text alerts that there is no updates on your case since Oct 4 when they last took action. Very odd to receive an update of "no update"
Other odd information I received from the L2 officer yday was that he said sometimes an interview is required before a EAD is given. I dont believe this to be true but who knows. There is no transparency and seem to be making up rules and processing windows as they go along. I have taken all the steps suggested on the forums, but guess just have very bad luck where case is sitting on the shelf gathering dust somewhere while Dec filers seem to be getting their EAD already. Wish others in the same boat good-luck and hope our day comes soon
F2A, C9 category and currently on H1. Married to US citizen since 2016
PD - Sept, 09 2016
RD - Oct 02, 2017
Bio-metrics completed - Oct 20, 2017
EAD - no update
AP - no update
Greencard interview - no update
Greencard - no update
Local Office - San Francisco
NBC processing times is 2-5.5 months, I am at 7 months so way out of window
Actions taken
1.SR submitted online - January, Feb, March : Assgned to officer and closed without any updates ; although it says on egov site that update was sent to you. Have not receieved any emails or text updates
2. Infopass appointment - 2 - Feb 12 and March 28. First one was useless, second one officer actually tried to help and he could not see any information so submitted a request on my behalf and said I should receive a case update in mail by 04/12/2018. That day has come and gone and nothing yet. Not even assigned to an officer.
3. Ombudsman - contacted on March 12 and they submitted an inquiry on my case. They have not gotten any response back either. They resubmitted on Friday and I got an email that they have reached out again
4. Congressman/Senator - Reached out to Kamala Harris office on March10, after 4 weeks they took on my case and have reached out to get an update. Senator has not gotten any information yet either
5. Finally asked to be connected to L2 officer, waited for call back. The L2 officer gave no additional information other than your case is pending. The L2 officer was very confrontational and rude as well, very surprising since could not get an word in to let him know that was asking for update on request made by one of their officers from the regional office. He simply refused to look it up and said your case is pending and I will be ending the call. I was just staring at the phone shaking my head, never seen such poor customer service. Considering not doing this free, we paid for our applications.
6. Also recieved twice this month - emails and text alerts that there is no updates on your case since Oct 4 when they last took action. Very odd to receive an update of "no update"
Other odd information I received from the L2 officer yday was that he said sometimes an interview is required before a EAD is given. I dont believe this to be true but who knows. There is no transparency and seem to be making up rules and processing windows as they go along. I have taken all the steps suggested on the forums, but guess just have very bad luck where case is sitting on the shelf gathering dust somewhere while Dec filers seem to be getting their EAD already. Wish others in the same boat good-luck and hope our day comes soon
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