NO caller ID from USCIS asking about the calling experience

[pantherwindy]

Just received a call from USCIS (showing NO caller ID) asking about my calling experience....

Why they hire people do the feedback call instead hiring more people to process cases!!!!!

Sigh....

[UScitizenFilingforspouse]

Just received a call from USCIS (showing NO caller ID) asking about my calling experience....

Why they hire people do the feedback call instead hiring more people to process cases!!!!!

Sigh....

Tell them to call me next time. I'll give them a piece of my mind...

[pantherwindy]

Tell them to call me next time. I'll give them a piece of my mind...

I guess if you call them asking about your case, one week later you will receive their call about survey

[Tezza]

I know what most people's responses are going to be!! And like you said, they should focus more on hiring people to take calls rather than survey. But I guess it's possible they've outsourced their survey calls to another company or department etc.

[godfreylaura]

hmm... i dont think they do this on every call. I called last week and they have not called me to ask me about my experience or I am sure my piece of mind would have them wondering if I kiss my kids with the same mouth i spoke to them with... The USCIS is not on my good list right now LOL..


Hire more damned people to do a job that is needed... the world in general does not need anymore telemarketers!

[Hotaru-Grace]

Do not answer

Just received a call from USCIS (showing NO caller ID) asking about my calling experience....

Why they hire people do the feedback call instead hiring more people to process cases!!!!!

Sigh....

Somehow I find it hard to believe that it was a USCIS related call. I'm not sure they are obligated to find out what John Public thinks of them. Be alert with calls of this nature, immigration documents and business is a lucrative area for scammers.

Stay safe.

[pantherwindy]

I know what most people's responses are going to be!! And like you said, they should focus more on hiring people to take calls rather than survey. But I guess it's possible they've outsourced their survey calls to another company or department etc.

Noticed your timeline, wow....that is super fast!!!

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Somehow I find it hard to believe that it was a USCIS related call. I'm not sure they are obligated to find out what John Public thinks of them. Be alert with calls of this nature, immigration documents and business is a lucrative area for scammers.

Stay safe.

They didn't ask any personal information so I guess they are real. They only ask me to give them " satisfy" "not satisfy", "agree" not agree...

[UScitizenFilingforspouse]

I am sure my piece of mind would have them wondering if I kiss my kids with the same mouth i spoke to them with...

LOL, I am rolling back and forth on the floor laughing. Too funny.

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I know what most people's responses are going to be!! And like you said, they should focus more on hiring people to take calls rather than survey. But I guess it's possible they've outsourced their survey calls to another company or department etc.

Well, my thing is - why only give level 1 "officers" access to the same information we see on our screens at home. It makes no sense. I think that most people these days have direct or indirect access to a computer.

[godfreylaura]

just saying LOL

lol, i am rolling back and forth on the floor laughing. Too funny.

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well, my thing is - why only give level 1 "officers" access to the same information we see on our screens at home. It makes no sense. I think that most people these days have direct or indirect access to a computer.

for real!

[Tezza]

LOL, I am rolling back and forth on the floor laughing. Too funny.

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Well, my thing is - why only give level 1 "officers" access to the same information we see on our screens at home. It makes no sense. I think that most people these days have direct or indirect access to a computer.

I agree. We're calling them for extra help. For them to provide us with information we can't access. It does seem counterintuitive to leave tier 1 officers without access to extra information. It's probably a delay tactic. For those who aren't aware that you will usually need to speak with a tier 2 officer, they will successfully be fobbed off by a tier 1.

[ronbrill]

It's their Procedure to gather feedback, which gives the best experience for the future.

Example: Home Depot Survey 2024