Asking for a friend who has linguistic barriers:
Family of 3, they got green card visa through lottery. Paid the Uscis fee on July 17, 2018. Entered USA 4 days later. So far only the mother received the green card while the father and daughter are still waiting for it.
A case was opened through call center after 120 days of the first entry, they are told to wait a month to hear from them. They waited a month and a letter told them to wait 3 more months for investigations.
But nothing so far. All the wait time they instructed is over.
What might be the best solution to the problem? What are your suggestions?
Family of 3, they got green card visa through lottery. Paid the Uscis fee on July 17, 2018. Entered USA 4 days later. So far only the mother received the green card while the father and daughter are still waiting for it.
A case was opened through call center after 120 days of the first entry, they are told to wait a month to hear from them. They waited a month and a letter told them to wait 3 more months for investigations.
But nothing so far. All the wait time they instructed is over.
What might be the best solution to the problem? What are your suggestions?