Forgot Security Answer in US Visa Scheduling Portal

[sneha1886]

I opened a case through usvisascheduling portal using a family member’s profile. They requested me to share an unused email ID (email ID which is not used for usvisascheduling account), once I provided the info and along with passport copy the my account was transferred to the new email ID. After signing up using the email ID I was able to access my account. The issue was solved within 2 days,

I did the same, Did you create a new user name too while signing up with the new email id? I did that but I am still getting the same error - passwords dont match, new questions have been added". any solution to this?

[sneha1886]

Hi,
US visa appointment portal unable to login. due to this issue Answers did not match. New questions have been selected. Please try again.

Can any one help me here

Were you able to solve for this? I have been getting the same error for my account.

[Sshan]

but i dont see option for reschedule . i only see cancel appointment option. to my understanding i still have one more chance to reschedule is that correct ? can some one please help.

[Sshan]

I got scammed by a slot seller . He took the money and changed my security questions and has been demanding money he has cancelled my appointments and now my account is blocked and unable to log in. I have emailed support and the response is the other email is already tagged to the profile while i have not used that id before. can some one please help me i nthis situation . My kids are in USA and i am here stuck i do not have an appointment until october and hence went through an agent and he literally ahas scammed me and now threatning me that he will block all my accounts . please can some one help

[pradkat]

I opened a case through usvisascheduling portal using a family member’s profile. They requested me to share an unused email ID (email ID which is not used for usvisascheduling account), once I provided the info and along with passport copy the my account was transferred to the new email ID. After signing up using the email ID I was able to access my account. The issue was solved within 2 days,

[chandika94]

Hello everyone,

I've noticed that many people here are encountering issues with remembering security questions, and I've faced the same challenge. It's crazy to see that there's no straightforward way to reset security questions, and the only option is to answer them correctly. I found a workaround that might help those struggling with this issue. Please note that I'm sharing this information to assist others and not breaking any code or trying to attack the app.

Please follow the steps below carefully.

1. Identify someone who can successfully log in and has the option to change security questions under their profile. Alternatively, create a substitute account and ensure that you can see the "Change the security questions" option under the profile.

2. Click on the "Change the security questions" option and submit. It will prompt you to enter substitute account credentials. Instead of entering substitute account details, input the main account's user ID/password (the one for which you need to reset security questions).

3. After doing this, you will be directed to choose three security questions of your choice. Make sure to remember the answers accurately.

4. Now, attempt to log in to your main account using the newly created security questions.

This seems to exploit a glitch in the application, and it might not be the most user-friendly solution. However, it's worth trying if you're stuck with security questions and can't reset them through regular means. Please share your experiences with this method.

Best regards,
ARR

ARR1402 Thanks for the steps

In step 2, it prompted me with the primary account security question, and fortunately, I remembered it. This helped me to reset the security questions and regain access.

[wanderer007]

*Update : How to update security questions after being locked out from the profile.

After multiple attempts trying to get help over the last 15 days , finally had security questions updated and got access to portal.


Here are the steps

1) Login to portal ( can use friend or family member portal or create a new account just for this sake)

2) Open a case through the portal , requesting for email address update on impacted account and attached passport copy

3) Note down the case number and reach help desk via phone ( After 10 PM or 11 PM PST worked best , 45 - 50 min is the wait time )

4) Wait on the call while they update the email address

5) Sign up using the new address after 3-6 hrs


Tips

- Having a case number makes huge difference in getting assistance from customer support.

- Limit to one question per case and keep it simple and very clear

- Avoid re-opening the case , instead create a new one ( always reference your previous cases)

- Must use an email address that is not associated with any account in USVisa Scheduling portal ( Create a new email if needed)

- Do not sign up using the new email address immediately after the having it updated , wait for 3 hours at the least ( or you will have to create a new email and go back to step 1)

- Best time to reach is after 11PM PST , at time the number is not reachable. Keep trying every 30 min. ( (703) 520-2239)

- Minimum wait time to talk to customer rep is 45 - 55 min ( Hang in there !!)

- Not all customer rep or well aware of the process or very helpful. ( keep trying till you get the right person to help)


Hope this helps , it took me 15 days and 7 calls with customer support. Nearly 10 cases and 5 unresponsive emails to help desk. It’s beyond frustrating , but it is what it is ..



Just hang in there…

When I sign up again with the changed email address, do I use the same username I used before or a different one?

[rajvelde]

I am also struggling with the same issue. I have reached out to their support forum [email protected]. I will update here once I receive a response.


Just curious, did you guys forget the answers or were you scammed by someone selling the slots? I am a victim of slot seller and if you guys are also, we can file a cyber complaint together.

yea will do it together i will support you in this case

[rajvelde]

Wonderful Idea. I created a new profile with new email and as soon as I logged in, I tried resetting security questions. When I login with primary account, it did ask me one security question for which I remembered the answer. Once logged in then I could able to reset all my answers. This time I took screenshots and hence could login in the future. Thank you ARR.

bro, is this workout slot seller scammed me by changing the security questions

[rajvelde]

While setting up of security question & answer, I messed up the answer due to fat fingers and the responses are not working. Please help on how to reset the security questions.

This is related to new visa scheduling portal usvisascheduling.com/en-US website

did you get the any needful information

[Sath_TN]

Hello everyone,

I've noticed that many people here are encountering issues with remembering security questions, and I've faced the same challenge. It's crazy to see that there's no straightforward way to reset security questions, and the only option is to answer them correctly. I found a workaround that might help those struggling with this issue. Please note that I'm sharing this information to assist others and not breaking any code or trying to attack the app.

Please follow the steps below carefully.

1. Identify someone who can successfully log in and has the option to change security questions under their profile. Alternatively, create a substitute account and ensure that you can see the "Change the security questions" option under the profile.

2. Click on the "Change the security questions" option and submit. It will prompt you to enter substitute account credentials. Instead of entering substitute account details, input the main account's user ID/password (the one for which you need to reset security questions).

3. After doing this, you will be directed to choose three security questions of your choice. Make sure to remember the answers accurately.

4. Now, attempt to log in to your main account using the newly created security questions.

This seems to exploit a glitch in the application, and it might not be the most user-friendly solution. However, it's worth trying if you're stuck with security questions and can't reset them through regular means. Please share your experiences with this method.

Best regards,
ARR

Wonderful Idea. I created a new profile with new email and as soon as I logged in, I tried resetting security questions. When I login with primary account, it did ask me one security question for which I remembered the answer. Once logged in then I could able to reset all my answers. This time I took screenshots and hence could login in the future. Thank you ARR.

[Sath_TN]

ARR1402 I tried your method. As soon as I Complete Step 2, on Step 3, it asks me to answer one security question. This question belongs to my main account even though I have logged in from the substitute account (maybe it took reference from the email entered in step 2), and so it is not accepting the answer since these are the answers that I have forgotten/lost.

So in a nutshell, this method doesn't work. Either they fixed it or you got it wrong. Let me know if I did something wrong.

This method worked for me as luckily, I was asked the only question I remembered but what you said it right. Please try again with a different ID and might ask the one of the three questions which you might guess right. Good luck.

[satish6666]

Hi,
US visa appointment portal unable to login. due to this issue Answers did not match. New questions have been selected. Please try again.

Can any one help me here

[satish6666]

I am also struggling with the same issue. I have reached out to their support forum [email protected]. I will update here once I receive a response.


Just curious, did you guys forget the answers or were you scammed by someone selling the slots? I am a victim of slot seller and if you guys are also, we can file a cyber complaint together.

[writetovenu90]

Team - How long does it usually take for the support to update the email (or) is it required to give them a call to get it done. Also, could anyone of you who has successfully resolved this issue confirm, if the fees payed reflects after updating the new email-Id.

Try calling the customer care, i was not able resolve it through email. 2 times case closed without getting updation and yes payment reflects in the new account