i had a really bad experience with trying to replace my greencard. It was stolen and i need it to be replace in order to get a copy of my driver license. so we went to the office locations that was given to us online and i found out later on after two hour of time wasting around downtown atlanta that they had move and their online system need plenty of update and it is not helpful. when we finally got there to the right office i had to wait for two hour and it come to be they just give me a number ticket to wait again. they could've of just gave it to me but they are just jerks people who work there. They aren't helpful or professional. i want to maek a complaint on them. They was to my experience racist and don't want to help

I had my Permanent Resident Card replaced through the Support Center in Gardena, California. The staff and the officers there were absolutely professional, helpful, courteous and kind. The whole operation at that facility is extremely organized. I completed the application and paid on line, and had an appointment within a week. I arrived when they opened in the morning on a Saturday and the process was completed and I was on my way home by noon. My new card was received in the mail before the end of the following week. I was so impressed!

i just went to renew my green card ( which this will be the last time i do so,) since i expect to be a citizen by next year and i just wanted to share my experience at the CIS office in oakland.
it took me about 30 minutes to renew my green card the people there were so nice and friendly especialy the lady that help me with my paper work, she was friendly and treated me with respect and not to mention took the time to explain the outcome of my application,
after all the times i visited the inmigation offices in san francisco in the past, i cant say that i ever felt as comfortable even once , like i did at this office.
 keep up the great work,
my eternal gratitud to all the stuff at the oakland CIS office>>