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OhioResident- ()     02/15/2012 22:45 PM

Applied in mail for renewal of India Passport and received the Passport within expected 6 week time-frame. On checking the Passport, the face in the scanned photo inside the Passport was dark and unclear on one side. (The photos provided with the application were ok as per requirement). Consul General replied to the email regarding this problem and asked for returning the Passport for replacement. NY consulate swiftly sent replacement Passport with proper photo scan. Problem was resolved to satisfaction. The photo scanning problem should have been detected by the consulate staff when verifying and signing the Passport (hopefully steps introduced to catch the problem and avoid inconvenience and cost to customers). This individual case was taken care of effectively and wanted to share the experience.

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