Sending Money to India

I have recently transferred 1 lakh rupees to India through 2 transfers of 50,000 rupees. Unfortunately the recievers's bank details has been (Bank number) changed and the DC(Direct credit)returned. So I updated the bank details and send an email. but only one transaction has been reached to the person.Other was at the same stage.

 Then came the real trouble. No service. Their live chat is not working. Their contact number was having technical difficulty and asking me to call later. ( no way to contact them for 2 days) after two days their number started working. Looks like the freshers who they employ with cheap labour never know what is happening.
 They tell me always please send email to
[email protected]
 each time I call they tell same answer. (Sir I do not know about that I am in sales. Please send email to [email protected]).
 But for the email there is no reply. they can afford to do no reply. because they get interest for 50,000 rupees.

Till now I am following it up At least 10 emails I have send , 5 phone calls. Still in dark.

 Is we have to do all these things to save 20 dollar. That is the big question I am asking every body here

 So request all the people think about the service if anything gone wrong.