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Business Visa - B1

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Need advise where I went wrong?
Hi All,

My experience with consulate on 10th Feb 2016 in which my non immigrant B1 visa got rejected under 214(b) refusal.

VO was middle aged man in New Delhi consulate.

Me: Hi Sir, Good morning.
VO : Ignored without any smile.

VO: Passpot please
Me: Yes, sure (given to VO)

VO: What is purpose of visit to US?
Me: I am going US to provide customer support to X and Y clients.

VO: Why is it necessary to go to US?
Me: To have business meeting with customer in order to discuss issues and queries (VO interrupted)

VO: I asked why is it necessary?
Me: As project is crucial from both customer as well as company's perspective (VO said yes it should be) and customer wants support without any compromise due to different time zone between India and US.

Then after typing on his PC, he provided me 214(b) refusal letter and said Sorry, I can't issue you Visa this time.

Please anyone can guide and advise me where I went wrong so that I can improve in future.

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