OCI - San Francisco - Email from CKGS

[trimloose]

Hi,
I had applied for an OCI from SF consulate, and I have checked on the India govt. site stating that documents have been processed and received back at SF consulate in early Aug.
However, I have NOT received any email from CKGS yet to send my US passport.

What is the next step? I have tried calling CKGS several times, but can't talk.
Regards