Inept, ineffective and Irritating service of CKGS- share your horror stores here

[CKGS Visa Services]

Dear Applicant,

We request you to share your queries and contact details at [email protected] to better assist you.

Please mention the link of this post in your email.

Regards,
CKGS USA Team.

[karrph]

Pathetic customer service by CKGS

It's been 3 weeks since my match up was approved and CKGS has suddenly lost my documents including original US passport, Original OCI and old US passport. Their call centers are useless - they keep telling us that the case has been escalated and we will hear from them in 48 hours. However, no one responds.

Emails and requests on their website have gone unanswered. We are due to travel in 5 days.

I am going to reach out to friends in the media to highlight the utter incompetence of Cox and Kings. If anyone would like to share your horror story, please respond to this.

Perhaps a public shaming is what they need to respond to their customers.

[arnott]

passport renewal

Why does India hates its citizens so much ? Such a convoluted process to renew the passport ? Notarize everything ?

What the hell is a "Notarized No Status affidavit" ? Why do we need it ?

Nationality Verification Form ?

Notarized Joint Affidavit ?

And the CKGS website does not have a sample of any of these docs.

[daggit]

Who in God green's planet hired these clueless people to work with The Indian government on such important applications?

How'd you think CKGS or BLS win these contracts? If we're not mistaken, the past few outsourcing services contracts have alternated between these two. No one knows the bidding process.. or if there is even one. Going by the way things work in India, one can expect something similar with the embassy's contract 'negotiations' here as well.

The LOWEST bidder always wins! How could one expect exemplary service?

[CKGS Visa Services]

guys, just check their website. They have made such a crappy website. If they don't have money, they can hire some of us IT professionals here, we will build a good site for them for FREE...totally FREE ( because it will help millions of millions of hapless desis stuck with their 1990s site). no clear instructions on which each service means
NEW OCI CARD WITH RENUNCIATION AFTER 2010 appears 3 times on the dropdown menu, something else 2 times, 'NEW OCI CARD ( ADULt) is somewhere in middle. Don't you think they should specify what each drop down means ? and how come I am able to select 'OCI + Renunciation' when i have already done my renunciation 1 month back?? The proceed buton was not working , I switched multiple browsers and even went on my cell, the mobile site is atrocious and barely clickable/moveable and when i come back to their website , it locked 'OCI CARD with renunciation after 2010 and now I am stuck with extra fees paid to CKGS

they are giving me a range of absurd and stupid answers when the solution is so simple- either just refund the extra money I paid, or ask me to file for a full refund and then pay the 'New OCI Card' fees again.

Cancelling entire application??
cancelling renunciation certificate ?? #FACEPALM

Dear Applicant,

We request you to share your queries/ concerns and application details at [email protected] to better assist you.

Please mention the link of this post in your email.

Regards,
CKGS USA Team

[frustydesiguy]

guys, just check their website. They have made such a crappy website. If they don't have money, they can hire some of us IT professionals here, we will build a good site for them for FREE...totally FREE ( because it will help millions of millions of hapless desis stuck with their 1990s site). no clear instructions on which each service means
NEW OCI CARD WITH RENUNCIATION AFTER 2010 appears 3 times on the dropdown menu, something else 2 times, 'NEW OCI CARD ( ADULt) is somewhere in middle. Don't you think they should specify what each drop down means ? and how come I am able to select 'OCI + Renunciation' when i have already done my renunciation 1 month back?? The proceed buton was not working , I switched multiple browsers and even went on my cell, the mobile site is atrocious and barely clickable/moveable and when i come back to their website , it locked 'OCI CARD with renunciation after 2010 and now I am stuck with extra fees paid to CKGS

they are giving me a range of absurd and stupid answers when the solution is so simple- either just refund the extra money I paid, or ask me to file for a full refund and then pay the 'New OCI Card' fees again.

Cancelling entire application??
cancelling renunciation certificate ?? #FACEPALM

[frustydesiguy]

Who in God green's planet hired these clueless people to work with The Indian government on such important applications?
Here is my situation. I applied for renunciation, paid CKGS for it, they processed my application and sent me the acknowledgement of the same. My passport got the cancelled and i received the surrender certificate also. All good so far
Next I proceed to do my OCI application. Let us not talk about the application and the documentation process. It makes everyone head spin . I faced many difficulties thanks to the confusing instructions on the website. No use calling CKGS , the representatives who work there give you different answers when you call them. Anyways., I did assemble all documents, and filled all forms after asking around and checking threads online .
Now comes the horror part, while trying to make the payment, Their website started acting wierd and I ended up paying for new OCI (ADULt)PLUS Renunciation after 2010 instead of just 'New OCI Card ( Adult). I ended up paying $486 instead of $300. I immediately call CKGS, one man answers my phone, I explain him my whole situation, he says' You have to CANCEL the whole application and start all over fresh again. We don't do partial refund, start a new application( JUST OCI), cancel the existing one and send an email to our team for a full refund on your 'OCI + renunciation application'. I called CKGS again after 2 hours, another man answers my phone and he tells me ' Do 1 thing, send your application as it is with all documents and receipts and attach a handwritten letter saying I am sorry I paid extra money accidentally, please refund my extra money'. I specifically told him ' The other representative told me it is NOT possible and you have to restart the whole thing all over again!!!'. He answers me ' No, you can do either, you can either cancel the application and send a fresh one and ask for a full refund or send the application as it is and then ask for a partial refund on your application ( meaning refund of the renunciation part because i am already done with my renunciation and have paid for it)
( Notice how one man says one thing, another man says something different- both sound very CONFIDENT, there is no ' I am not sure'. Everything is 'I know'. It is like you ask someone what is the capital of USA, one person will say NYC and another DC with same confidence)

I send the application AS IT IS and attach a handwritten asking for a partial refund stating that I have already done my Renunciation process and just need a NEW OCI CARD ( adult) service. I contact their 'Feedback team' online and explain my situation.this is what their 'EXPERT TEAM responds to me

Dear Applicant,

Thank you for contacting CKGS. Apology for the delayed response.

We understand your concern, however you need to refer the below link to cancel your initial Renunciation application.

https://www.in.ckgs.us/home/index

Please follow the below steps:

Click on "Payments / Refunds"
Click on Refund Claim
Fill up the Refund Claim Information ( Reason of Refund ) - Cancel Application

Once you cancel the application, you will be able to fill-up the Widget for new Renunciation application.

If you have submitted the physical OCI application, then you need to fill-up the attached Withdrawal form and email the scanned copy to [email protected]


I am like What the ......!!!!! everyone is giving a DIFFERENT answer for the same question and the absurdity of every answer increases each time you call them!!! Do these people even understand english? who hired them?? They look like they have zero interest in providing you service , does the Indian government pay them for THIS kind of service?Why in the blue hell should I cancel my initial renunciation application when the process is OVER and DONE!! My passport is cancelled and I have a surrender certificate!!. Cancelling renunciation certificate when all I need is a partial refund because of a RADIo BUTTON I accidentally clicked and ended up selecting a extra service. Seriously?? what is the matter with CKGS??