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US visa scheduling website is not accepting my DS 160 confirmation number

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  • US visa scheduling website is not accepting my DS 160 confirmation number

    Hi,

    I have completed my DS 160 form. When I enter DS160 confirmation number in the usvisascheduling website, I get the following error message : 'DS-160 format is not recognized. It should be 'AA005', 'AA006', 'AA007', 'AA008', 'AA009', 'AA00A', 'AA00B', or 'AA00C' followed by 5 characters.'.
    My DS160 confirmation number starts with ‘AA00Dxxxxx’.

    I opened support cases on the portal and both times they closed the case without fixing the issue. I have talked with customer representative multiple times over the past 3 days and on every occasion, they tell to wait and says that the technical team will resolve the issue.

    I am not able to proceed forward in order to pay the fee and book an appointment slot with the Chennai consulate. I have to book an appointment slot soon.
    Anyone facing similar issue in the usvisascheduling website, please let me know and a possible way to get around this issue.

    Thanks
    Last edited by dipjyoti; 02-27-2024, 11:24 AM.

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