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insubuy     03/21/2017 17:40 PM
 


Email from customer

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good afternoon,

i would like to comment on service received today from Amber.

I had a very nice talk with Amber on March 21, 2017.

She was very efficient and polite when talking to me and dealing with my request.
In addition, she offered extra help to contact her team members and expedite my request after i explained why i needed my new policy the next morning.

She also called back few minutes after i've submitted my request by e-mail to update me on the status.

Congratulations with having such a good team member.

Regards,
Nilufar U

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insubuy     03/20/2017 21:31 PM
 


Email from customer

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To Whom It May Concern,

This is my first time in dealing with your company and I wanted to share that I received a positive experience with your agent named Tasmine. I needed a copy of a letter for my Schengen Visa that I just purchased and she walked me through the process of how to obtain it. She was patient and had such a calm demeanor in helping me. Her attitude and professionalism is appreciated. My image of your company, Insubuy, now includes thoughts of "great customer service" because of how she helped me. Thank you very much.

Michael K

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insubuy     03/20/2017 16:43 PM
 


Thank you for the fast response. I would like to specifically commend Teresa (extension 113) for her amazing response in getting me the updated insurance coverage. I called Teresa while standing at the consulate and she got the updated insurance letter within matter of minutes. Outstanding professionalism and a pleasure to work with.

-Ritesh G

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j80571     03/19/2017 00:21 AM
 


I see lot of people posting /emails quoted how happy they are with the purchase. This is great. What I am looking for is experiences where people could successfully file the claim and got reimbursed for medical payment. To me that's where the real truth is. I am still trying to search for claim reviews on this site. So far none but will keep looking. Thanks


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insubuy     03/17/2017 11:59 AM
 


Email received from a happy customer
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I want to say thank you for the great customer service with policies that I purchased.

Theresa spent a lot of time helping me with a problem, and she explained which policies to purchase, and how to get insurance for future family visits. She wasn’t pushy, but she suggested products and knowledgeable [sic][ answered questions. In short, she was everything that I would want an insurance agent to be.

My family is overseas and they visit often. I need to purchase insurance for them when they visit. Until now I have been pretty random in which company I choose. But because of the great service I have set a bookmark for your company and noted she is great to work with. I will be a returning customer!

Thanks again for wonderful service!

David K

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insubuy     03/16/2017 00:38 AM
 


Email received from a happy customer
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Hello Management, I received an exceptional service from Tasmine today while deciding the medical insurance for my parents. She adds value to your company. I just want to leave a feedback.

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Best Regards,
Prasad V

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insubuy     03/15/2017 17:25 PM
 


Email received from a happy customer
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This is feedback for my call for information today. I spoke with Ryan. He is an outstanding representative of your company. Polite, friendly, knowledgeable and professional. Kudos to him and you for hiring him! Thanks

Walter N

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insubuy     03/15/2017 09:44 AM
 


Email received from a happy customer
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Hello,

I just called Insubuy with some questions about a policy and spoke to Theresa. I wanted to drop a line about my experience with her.

I was very [sic] pleased with the way she answered all my questions with utmost clarity and honesty. She recommended the plans that would suit my needs and clearly explained the kind of coverage they provide. I will give Theresa a 5 out of 5 rating for the call today.

Best,
Bharat


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insubuy     03/10/2017 18:44 PM
 


Email received from a happy customer
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i would like to state that the service i got from rosario V was very professional and courteous and i enjoyed talking to her very much

Miriam

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insubuy     03/09/2017 16:50 PM
 


Email received from a happy customer
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Hi Kim,

Thanks for patiently answering all my questions and providing me with enough information to make my purchase decision of Atlas exchange OPT student insurance.

It was a great customer experience call and I would rate you a five star.

Thanks,
Shiva

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