OCI Card

Hi, We applied for an OCI card for my US born son at the end of August. This would be on the basis of his grandparents being Indian. We heard back right away with a couple of things they still needed from us. We sent these things in, and are assuming it was all fine since the process continued, the application was sent to the consulate and we got his passport back. It seems like everyone who has posted their process on this forum had a date for when the GOI website acknowledged their application, right around the time the passport was sent back. Seeing this, I got on the GOI website today and tried tracking my son's application. It says there is no such application. This is very worrisome! I was expecting his card in the next few weeks. Should I be concerned? Did anyone else in a similar situation receive their OCI card despite no acknowledgement on the GOI website? If our circumstance is unusual, where can I go for help?!