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Are E-Requests useless!
"On September 11, 2020, your request to have your case expedited, referral number T1................, was assigned to an officer for response."

"As of September 14, 2020, your request to have your case expedited, referral number T1................, is currently not assigned for processing."

"On November 5, 2020, your inquiry about why your case is taking longer than our processing time, referral number SR..........., was assigned to an officer for response."

"As of November 5, 2020, your inquiry about why your case is taking longer than our processing time, referral number SR..............., is currently not assigned for processing."

I feel like I am playing a game here. Your request was assigned, oh no not assigned..... Are these E-Requests a real thing? and did any of you have similar scenario.

Your replies are highly appreciated!
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