Citizenship

Hi guys, just wanted some insight from your experiences; I had filed N400 back in April 26,2020 (New York) and have yet to receive a notice for biometrics yet. I waited until end of October to call USCIS and they offered to put in a service request for me but I had to wait 30 days for a response. I waited 30 days and did not receive a response so I call again and was offered to put in a second service request but this time I had to give them a week to respond, which I did, and again, there was no response, so I called a THIRD time, and AGAIN, they put in a third service request and told me I had to give them one more week and if no one answers the request, they would elevate the case higher. I called a FOURTH time just now and was told to wait another 30 days before they can elevate the case, even though the previous agents had told me something different. I'm just a bit lost on why I'm getting conflicting answers from the same organization...anyone with similar experiences? Good luck to everyone out there! We'll get through this!!