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Adjustment of Status - I-485

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Case Status: Does not recognize the receipt number
Hello,
When I check online Case Status: It says it does not recognize the receipt number.
PD Early Sep 17
Finger Print Oct 17

1st Contacted the Customer service they said wait after 45 days.
2nd Called(after 45 days), Spoken with level 2 agent, the system is down, nothing they can do right now, but i can call them to find out the status instead online.

My question is will it ever updated online? anyone had similar experiences before? Please share!!
Thank you

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