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Deplorable Service - VSF
It took a month and a half from the date of receipt to have the status uploaded on the site.
That means that you keep on checking everyday and get a screen that does not even tell you if it is working. Nothing that states status not updated.
No email was sent on missing information
If you try to call them want you Credit Card Information and charge you $2 for every minute beyond five minutes. You have paid for your passport service
Despite sending all the documentation they still say that the document is missing. How do you make some look at a document when it is clearly there (I have the copies and checked and rechecked because I knew this would be a nightmare)
That means one has to send it again by courier.
I can only hope and pray.
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