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After paying $4100 for a biz class ticket I discovered I did not have a ticket only when I was trying to board the flight. Sent back from the airport.

HISTORY

I booked my ticket for 4th July

Requested a date change to 11th July ( for which I was told, that in case there is a date change penalty I would have to pay at the airport if I don’t pay to MMT another version at Make My Trip was that the first date change is Free)

I requested the date change from 11th to 12th July, A MMT associate send me the confirmation regarding the same and said I was ready to fly on the 12th

Before my flight on the 12th I call the airline and am informed that I DO NOT HAVE a ticket, the ticket has to be reissued, I asked if there was any penalty that I would have to pay to fly and the airline responded back saying ONLY my travel agent would have to do so (i.e MMT). I called up MMT informing them of the same I am told they cannot help and that I should keep proceed to the Airport and insists with the Airline that I have to be able to board. The Airline was very clear about just MMT being able to re issuing/releasing the ticket before the departure, again talking to MMT I was informed that they would not be able to help. I show up at the Airport before the departure and am sent back without being able to board the flight. I have gone through tremendous pain and harassment from MMT, where MMT it seems was fully aware that the ticket was not re issued and that I could not travel on the 12th or even the 11th of August as the ticket was re issued.
It has been a traumatic experience already and now I am being told that I am going to have money deducted for cancellation of the ticket, keep in mind that I am not canceling the ticket, I have been denied boarding because the ticket has not been re issued and the airline has confirmed that nobody else could do that but MMT before departure. What am I being penalized for, is it for believing MMT all along that I have a ticket and that I could fly on the given date.
 

Frustrated Customer
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