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Immigration

Adjustment of Status - I-485

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Help with filing E-request
Hi guys! I was helping my friends to file e-request about their case , they are doing assylum and its been 3 years already since they went to interview and no decision. When i;m trying to fill out the form it said invalid reciept number. Its starting from ZMI... form I-589
who can tell me whats the problem and how can i submit the request? thanks
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