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OCI Card

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Help with OCI please!
Hello all,
I have applied for my son's OCI card more than 2 months ago through Houston consulate (via CKGS). It is stuck in "under process" status for 2 months now. All CKGS can tell me average processing time. Processing time for my case has exceeded the average by about 2 weeks. I was told there is no expediting service available. My travel date is approaching fast and was wondering if there is any other avenue of follow-up, perhaps there is another phone number which I can call? My son is 17 months old and we both parents are Indian citizens. To me, it is a very straight forward case.
Any help in this regard will be greatly appreciated!
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