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Immigration

Adjustment of Status - I-485

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I-485
My case has been in Lee Summit, MO for 28 months!! Why is it taking so long?
We have inquired that is outside normal processing times. 9 months later I recently received an Email stating "due to workload factors not related to your case, USCIS anticipates a delay in completing your case".

What is the real factor regarding this matter?

Am I correct that Lee Summit, MO is suppose to be the fastest for processing I-485???

What are my options?
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