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Immigrant Visa

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Immigrant VISA for Parent HELP!!!
Hi guys I’m new here! Can anyone help me figure this out, if you had similar experience? Okay, so my parent went to his immigrant interview and was given 221g white form to submit birth certificate. Birth certificate was submitted and the immigrant visa unit confirmed that they received the birth certificate and it is processing. When I check the CEAC website to get the status it still shows REFUSED but the case date keeps updating. The date changed about 4x now but it still shows refused.
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