Indian Passport

My passport application got delivered to VFS on November 17th,2020. Got an update on December 1st saying that they forwarded the application to embassy. But when I checked on the government website there isn't any update that they have received the application. I raised multiple PRAMIT requests to check on the status, but the NY embassy always said they haven't received my application yet. When I checked with VFS at the same time, according to them it was forwarded to embassy all the time. I made multiple calls and mailed them but its always the same status. I wasn't sure what was happening, so I raised a grievance on MADAD on December 17th. On December 26th, I got an update from VFS saying that there is a technical issue and the passport is still under process at the VFS center only and that they would forward to embassy soon. When I check with them this week they are again saying that they have forwarded the application to embassy but the VFS website itself shows that it's under process at the VFS center only. They are giving conflicting updates.

This is really worrying. It has been more than 7 weeks and don't know where my passport is. Has anyone faced this delay like this? Please help with any suggestions.