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EAD (WorkPermit)

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L2 EAD 137 days Not Recieved
My wife submitted her EAD Application in the month of May 2019.
But so far she has not got her EAD

Application submitted : 28 April 2019
Recieved acknowledgment: 3rd May 2019

Now if she tries to raise a service request on the portal it says "your application is not out of time frame you cannnot raise a service as of now".
I suppose the timeline is 90 days does any one had a similar experience. Is there anything we can do
to expedite the process or get an update?
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