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Immigration

Adjustment of Status - I-485

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long wait about I-485 over a year
Hello everyone!
Hope you all have happy 4th of July

I am applying I 485 for my mother over a year since 2/25/2016
Does anything I can do? or just waiting?
the inquiry says it is currently not assigned for processing
what is this mean?
I don't think I miss any document, and I did make appointment in uscis office and they said my case may reply around May, but now is July without anything.

this is what I got in case status website

Case History:
02/25/2016
We accepted the fingerprint fee for your Form I-485, Application to Register Permanent Residence or to Adjust Status. Our National Benefits Center location is working on your case.

03/26/2016
We mailed a request for initial evidence for your Form I-485, Application to Register Permanent Residence or to Adjust Status.

Next Steps:

 Next upcoming event
We will review your response to our request and mail you our decision.

As of May 17, 2017, your inquiry about why your case is taking longer than our processing time, referral number xxxxx, is currently not assigned for processing.

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