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NBC can’t raise SR
Pd: 12/29/2017
Bio: 02/05/2018
I tried to raise Service Request for being over 5 months waiting but at the end of process system pops up with a message that your case is still with in normal processing time.
I called customer service where the lady told me that in there system the date to raise service request for case outside normal processing time is November 30 while on the website it says 30 December. And also she told me that may be on the 15 of next month they will update the system.
I could not talk to l2 officer due to the high volume of calls being receive .... I am going to try it tomorrow to see where it goes...
Does anyone else have the same issue??
Bio: 02/05/2018
I tried to raise Service Request for being over 5 months waiting but at the end of process system pops up with a message that your case is still with in normal processing time.
I called customer service where the lady told me that in there system the date to raise service request for case outside normal processing time is November 30 while on the website it says 30 December. And also she told me that may be on the 15 of next month they will update the system.
I could not talk to l2 officer due to the high volume of calls being receive .... I am going to try it tomorrow to see where it goes...
Does anyone else have the same issue??
All Replies (4)
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