Visitors Insurance

Dear All,

My self Anup Kumar Mishra is holding 2 policies of Metlife's said to be a reputed and customer service oriented organization which is a not a reality.

Please find the below mentioned policy details for your reference.

1200600212522 Agent Name: Ajay Agarwal
1200600234881 Agent Name: Ajay Agarwal

The premium of the above polices are paid on monthly basis for Rs. 2000/- each through ECS from my ICICI bank A/c no. 627501512178 ( Bhawanipore Branch).

Every thing was going fine till May 07 when the ECS against my policy no.
1200600212522 stopped which I came to know in the month of July 07 when I received “Lapse Notice” date 17th July 07, I got in touch with Metlife customer service team, they entertained me several times without providing me a complain number and assured me that they will get in touch with me within 24 hrs when ever I called, which never came. After persuading several times I got a complain no.5386 given to me by Mr. Jhon who also assured me that the he will get in touch with me in the next 24 hrs which never happened. After making several persuasions from my side I came to know from Miss. Sahin Karim (of Metlife's customer service department) that what ever has happen is due to of my fault as I don’t have money in my account to pay the premium which was a baseless allegation, as I always had balance in my account which can be proved from my bank statement. In spite to my busy Schedule I called several time to Metlife people for resolving the same but no one turned up and at last I found a free lancer Mr. Rajesh who some how was associated with Metlife and had deposited my over due payment of
12000/- through chq dated 8/10/07 of ICICI Bank Ltd against the said policy, he had also deposited a cancel chq with your office for ECS which I don’t know till date has happened or not?

I thought my nightmare has ended but today (14/11/07) while going through my bank account I found that premium against the policy no 1200600234881 which is to go on 12th of every month through ECS has not happened this month, I don’t know why……… I felt like crying with the kind of situation in front of me…….one fine day you find your self been cheated by the peoples whom you have trusted and given your hard earn money to create wealth for you.

Put your feet in my shoes and think one fine day you come to know that you are not covered under your insurance benefits just because the intention of the co. is to forfeit the money of the customers, please revert me if I am wrong ……as a lay man what I am suppose to understand.

One more fact before talking this policy my father warned me that these co.(met life) is not trust worthy, they will make you suffer big time and advised me to take some thing from LIC (PSU)…….. He was absolutely right.
Metlife agent Ajay Agarwal has evaporated in atmosphere, who called me 100 times for selling the products. I really don’t know what I am going to experience in the future …..frankly I am afraid ……I am bound to think if some unexpected thing happens to me will my old parent will be able to avail the policy benefits……….answer I also don’t know…… try to put your feet in my shoes you will realizes what I felt.