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Disclaimer: Please note that the views presented below are from individual visitors to our website and we do not endorse them in any way and you should interpret them at entirely your own risk as we are not liable or responsible in any manner for you using any of the information presented below. Your individual experiences may vary and you should not take any decision solely based on the views posted here by the visitors to our website.

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1

uraza     10/28/2017 16:25 PM
 


I bought this travel insurance from InsuBuy based on several good reviews I read here, but it has been a disappointment so far.

My daughter had to visit a skin specialist and the clinic knew nothing about Atlas America or First Health PPO at all. I had to be several hundred dollars in cash at that time. Later, I sent a claim by snail-mail (they don't accept electronic communication apparently) and they only processed the deductible part saying the doctor's note didn't have disease code etc. I got that from the doctor's clinic later and submitted again which they denied saying it doesn't have prescription label with doctor's name etc. Even though i had provided all of that earlier. Their phone line takes you into a rabbit hole with no way of talking to rep.

It is very obvious how they make their profits by ripping people off. So I am definitely not buying from them again and would advise others to be careful.

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pvent     07/14/2017 17:43 PM
 


Sometimes the difference is made not only by the insurance you choose but the broker that sells you the policy. On Dec 2016 my mother had a medical problem in NYC (I've purchased the policy for her a couple of months before her trip). I submitted the claims to the insurance company and only after I decided to involve INSUBUY the reimbursement was paid. Thank you for all your help.

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pvent     07/11/2017 11:01 AM
 


THEY ARE VERY NICE PEOPLE AND THEY ANSWER ALL YOUR QUESTIONS. HOWEVER THEY DON'T PAY YOUR CLAIMS. I HAVE A DOCTOR'S OFFICE VISIT IN NEW YORK AND THEY DIDN'T EVEN PAY FOR THE PHARMACY EXPENSES. YOU WILL SUBMIT YOUR CLAIMS AND THEY WILL ASK FOR MORE AND MORE INFORMATION. THEY WILL LOSE SOME OF THE INFO AND YOU WILL NEED TO RE-SUBMIT YOUR CLAIM. DO NOT BUY THIS INSURANCE, YOU THINK YOU ARE INSURED BUT YOU ARE NOT.

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insubuy     05/07/2017 11:55 AM
 


Customer review
----------------------------
After comparing Insubuy with a few others we are satisfied with having bought my dads insurance since her is travelling from India and we are convinced that you guys were very clear with info and Amber was very helpful!!
Thanks

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insubuy     05/07/2017 11:53 AM
 


Email from a customer
--------------------------------------
Hello Management:

Just a quick note to say that, I had a great experience with your agent Teresa (Xtn 113), who have excellent service:
- explaining my options to me, and to understand the differences in coverage
- helping me narrow down my choices
- helping me make the right choice (hopefully).

I just bout a near $3000 visitors health policy for my parents, and she helped me make that decision in comparison to others that I was contemplating online for just a $1000.

Regards,
Anand R

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insubuy     05/03/2017 16:53 PM
 


I would like to take the moment to appreciate the help she provided regarding my insurance card. She has good understanding about product you offer and her follow up was quick.

You should have more of these kind of people to increase your business.

Daksha

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insubuy     05/03/2017 15:34 PM
 


Gentlemen,

I just hung up with a "Lady -name Theresa" in your office.

I'm a "Senior citizen" and the service Theresa provided is so uniquely excellent that I had to take time and have to write this!

I hope all other in your business will emulate her example of service!

Please thank her on my behalf

Mr Ravinder K

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karthik101     05/03/2017 13:09 PM
 


Hi
Wanted to share my experience with Insubuy and how they help. When my Mom's medical claim was denied by the insurance due to the fact that the provider submitted after 90 days timelimit, I reached out to Insubuy claims issue resolution team for assistance to reconsider the claim.

Fellon from that team at Insubuy reached out to me and promptly coordinated with the insurance to explain my situation. She was able to convince them and help that claim reprocessed.

I really appreciate the help from Insubuy

Thanks
Karthik


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insubuy     05/02/2017 17:25 PM
 


Email from customer
----------------------------------
Hi,
I called customer service today to seek advice for the best visitor's insurance coverage options for my parents visiting US from India. I was helped by your customer service representative, Lyle.
Lyle was very courteous and patient with me. He advised Safe travels USA comprehensive option for my father, who is 78 because of better coverage for sudden acute onset of preexisting conditions for his age group. He also advised Atlas America for my mother, who is 64 as one of the best cost/coverage combination for her age group.

I went with his advice and bought the above two policies through your website. I really appreciate Lyle's help to select the right insurance options for my parents.
Thanks
Anil

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insubuy     04/26/2017 23:21 PM
 


Am really impressed the way the policy details were explained by Rosi. I was visiting ***.com but i did not get good response.

It was a great discussion with Rosi and helped me to understand all the questions that i raised. Am deeply satisfied and bought the policy.

Rosi explanation impressed me to get this Policy Atlas America Visitor insurance.

I want to appreciate the help.

Thanks,
Suresh E.

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