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OCI Card

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New OCI Card - Delayed - NYC
VFS NYC Center

I submitted my baby New OCI application on Nov 24 2020 and we got confirmation on Dec 5 2020 saying that "We have Received’ your Application and your Application is now ‘Under Process’ at ICAC in Consulate General of India, NY." From then the status is same that "your application has been forwarded to embassy". Its been over 80 days and we didn't get any updates of my baby application. We tried calling the customer service center several times to know the status of the OCI card most of the time they said that the application issue has escalated to the higher authority (several times) the same answer we got from them every time and I still see same status. Because of this issue we postponed twice our travel to India. I even submitted my query on PRAMIT (Indian Newyork Consulate website). As of today Feb, 28, 2021. I didn't received any updates from VFS. Can someone explain/help me what to do in this situation.
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