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OCI Card

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NEW OCI card-Washington DC-sent app. package with US passport- delivered, but no info from VFS
1. Sent application package with US passport on 11/21/2020, using VFS global issued courier labels.
2. The app. package was delivered on 11/24/2020, at "INDIAN CONSULAR APPLICATION CENTRE VFS OFFICE, 1025 VERMONT AVE, N.W, SUITE 320, WASHINGTON, DC 20005.
3. Till this date I have not received any acknowledgement from them that they received OCI app.
4. Using Vfs enquiry, sent 7 messages. I am getting autoreplies.
5. Called and talked to customer service twice, by paid calls. Customer service, Neil told, he is going to escalate this issue. Till this day no status updates. worried about the US passport.
Advice. Can I take legal action?
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