OCI Card

I empathize with the plight of many who have expressed their frustration with the CKGS / Govt. of India OCI process. Though when you submit the application in New York, they indicate the progress could be tracked effectively, it turns out it is not the experience now. The tracking function does not update information. The passport match up site of Govt. of India is dysfunctional or not operating at all. They also ask security questions that are ambiguous to nonsensical - two of recent examples are: What is the natural color of apple? ( as if they are not aware apple can have different colors), and what is the color of Sun?

Even after you enter the the information asked for correctly ( and previously having printed out the information they have), weeks later you get a response " No such document found" indicating they do not have an application in progress , though a few weeks back they had asked for the new US passport to be sent for imprinting U Visa and post office tracking weeks back indicated it was delivered to CKGS.

Yes, it is a frustrating and anxiety producing experience as they have all your documents and your current US passport and then the sites give you non-sensical or upsetting information such as they have no record of your application.

When one emails , the answers are ambiguous or does not address the question asked.
CKGS and the Governemnt of India should pay attention to improving these services urgently. Perhaps they need to recruit more efficient workers and if they have to charge more for their services, charge the customers more, but it will be better than the present condition.