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OCI Card

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oci+renunciation
Hi all,
This is my sad story may be bad luck!
Me and my spouse applied OCI+renunciation in June 2015 sfo CKGS.
Everything went smoothly, match-up call came sent docs.received all the docs back for my hubby.
Me received only OCI and foreign passport. Contacted CKGS , they told me to send courier again, MO -$15. Nothing happened , emailed them they are not telling me whats wrong , just telling me that they still processing it ,I shoud get it soon.Then again someone from CKGS asked me to send USPS lable sent it. Never got the docs back.
Now I need to apply OCI for minor kids and my renunciation certificate is mandatory document and I don't have it. One of the CKGS team member said you keep your payment receipt with your minor's application, it should be fine.
Sending it shortly but am sure they wont accept it.
Basically customer service people in India have no connection with CKGS office here that's my understanding. Dont know what to do....
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