PIO Card

I am kind of stuck at the final step for my infant son's new PIO card. Below is the trail of my application status and it looks like they created the shipping label yesterday. However when I checked the shipping label yesterday, it looks like they have put in wrong zip code and destination is showing up as some place in VA instead of my place in MA.

I called CKGS customer service this morning and they picked up the phone after 45 minutes of wait. They admitted the mistake and said they are escalating it to dispatch team. But other than that, there is no way to track what is going on with this escalation or correction.

I also talked to Fedex and they confirmed that the address is correct but zip code is wrong. So it is going to head to the wrong city as they said they cannot correct the zip code. The best Fedex can do is to hold it for me at their NY center and I can pick up from there.

I am thinking that it would have been better to let it reach Fedex and ask them to hold rather then calling CKGS help desk to correct it. My tickets are booked for Thursday and I think I have to visit NYC tomorrow to get this sorted out either by visiting CKGS or Fedex depending on status of package at that time.

Any other suggestions to get this sorted out in a faster/easier way?

Passport sent by post/courier number xxxxxxxxxxxx 11/24/2014
Your application has been collected from the Embassy/Consulate and is being sorted. Your application will be ready for collection from our Application Centre within one business day. 11/21/2014
Your application has been submitted at The Indian Embassy/Consulate for further processing. 11/06/2014
Your application is in process. Your tracking id is USANxxxxxxxx 11/05/2014
Your application has been received and will be submitted subject to verification. 11/05/2014