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PIO@SFO Question
I have a question that I hope you can help me with. I filed PIO applications (4 total) for my family beginning of Nov. They lost the package for a couple of weeks and finally registered the applications on Nov 14th. I used their online service to pay for one way courier charges ( from the center to my home). I paid for it four times, one for each application and have the payment confirmations/ receipts. When I tired to generate the airway bill it gave me a "page not found" error. I called their customer service line and they advised to send the payment receipt with the package and not "worry" about the airway bill and that "it would all be fine". I did exactly that and also attached a letter with the applications summarizing the issue and conversation with the customer service representative. We'll it so turns out that not sending the airway bill is an issue, My daughter's PIO got approved earlier this week (her's was a simple validation against her new US passport, where as the other applications were for new PIO's so we were expecting an earlier approval for her) and her approved PIO has been sitting in SFO since Tue, and they still haven't shipped it out. I got an email asking for her airway bill, so it's quite obvious that they didn't bother read the letter or refer the attached courier payment receipt. I called the customer service line and he gave me some BS, stating that the airway bill is only generated if you pick courier for both ways and not one way??? Makes no sense........
I would like to understand if you were able to generate the airway bill and sent it with your application for a one way courier payment (center to home) or if you just sent them the courier payment receipt. I appreciate your feedback!
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