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PIO Card

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Processing time for PIO to OCI conversion?
I have applied online for my wife for conversion of PIO to OCI in the 1st week of December. I have been trying to check status via "Status Enquiry" section of website. But it says "No Record Found". I have submitted online all the documents needed and also I have received a File number, but the record doesn't show up.

Does anyone know how much does it usually take to get the conversion from PIO to OCI.
Also, is there a contact number to call their office and check? I have browsed through the website but there are no customer service number available.

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