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Indian Passport

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Re issue Indian passport
It’s been 7 months since I applied for my parents re issue of Indian passports through ckgs but haven’t received them yet. I know that cases were transferred to PRAMIT in October but haven’t received any news on the update. I keep sending queried very week and sometimes get a revert “ under administrative process”.
Anyone faced similar issue , don’t know who to contact and get a status on the application.
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