OCI Card

I submitted the completed application, the fee and the payment and saw that the package got to the office in Houston on March 21st. Nobody bothered to acknowledge receipt. Then a couple of weeks later I logged in to check the status, which said that the application was in review. I assumed it had probably gone to India. Since I had not received any mail from them, I logged in today the 11th of April to find out, much to my horror, that the application was being rejected as the Additional Particulars form was missing. I know that I checked and double-checked everything before I sent it. The agent I spoke to on the phone was argumentative and said that it was up to me to check my status, although their web site stated very clearly that my application was rejected due to "no response" from me and that they had tried contacting me. I received NO phone calls, voice mails or emails from anybody. There is a reason why we go through an agency. Now I have to go through the whole process and apparently pay the fees again when NOTHING was done. I have asked them to provide proof that they contacted me. I have had no problems getting emails from CKGS before and after the application. None of their emails have gone to spam. There is no protection for the customer.