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Impossible to get claim from patriot america
I got insurance for my parents last year in July. I think I paid around $1500 for the insurance. They were here for close to 5 months.
I had to take my mom to a doctor. A piece of bone in her knee chipped off because of arthiritis. I had to send a document to IMG with all the details. The total bill was $561 (including the deductible so minus $250).
I got a mail from the hospital for the entire amount. When I called them they said insurance rejected the claim saying it was a pre-existing condition.
I called IMG, and they wouldn't connect me to claims. They asked me to send an email and that I would get a reply immediately.
I emailed them with all the details and scanned copy of the x-ray. I haven't got any response.
it is very sad that we have to keep waiting for them to get back to us. I have one month before the hospital will charge a fine.
I dont know how to reach them and re-open the claim. I dont think I will buy this insurance next time my parents are here and will nto recommend it to anyone.
-Dilip
I had to take my mom to a doctor. A piece of bone in her knee chipped off because of arthiritis. I had to send a document to IMG with all the details. The total bill was $561 (including the deductible so minus $250).
I got a mail from the hospital for the entire amount. When I called them they said insurance rejected the claim saying it was a pre-existing condition.
I called IMG, and they wouldn't connect me to claims. They asked me to send an email and that I would get a reply immediately.
I emailed them with all the details and scanned copy of the x-ray. I haven't got any response.
it is very sad that we have to keep waiting for them to get back to us. I have one month before the hospital will charge a fine.
I dont know how to reach them and re-open the claim. I dont think I will buy this insurance next time my parents are here and will nto recommend it to anyone.
-Dilip
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