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Immigration

Adjustment of Status - I-485

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Sr request not assigned
Pd dec 9th status still on fingerprint recieved
Submitted sr July 14th
Received email stating I would hear something by aug 5th
Well August 5th came and left ams nothing
Called uscis today no help at all she said that have an extra week to r sound and not to worry about status never changing tjeu don't update all of them. My thing is she didn't even ask for recipes number which means she wasn't looking at my file. Why are their answers so generic? I'm just beyond annoyed
Chicago field office*
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