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Visa Stamping from Canada/ Mexico

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Tronoto Embassy "Application Received" since Dec 21st for my spouse for me no status
Timeline: for H1 and H4 Stamping

Raised Expedite request on 12/15.
Expedited request denied ,but they asked for passport because they said you qualify for interview waiver, 12/17.
Docs sent 12/17 and received 12/20.
Only my spouse application shows received 12/21
On 12/21, they asked for additional pics for both of US.
They received 12/23. via Canada post

Since then my spouse status says "Application Received" and my status shows "no status" this normal?

How much time it will take to get the passport back next week my kids schools are opening we are nervous now.

I reached out to two email ([email protected] )already but it got auto reply. Is there any other way to contact and get this expedited?

Anyone in same situation?

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