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Canada Visa

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VFS No Decision after three weeks
I planned a vacation to Canada, leaving on November. I applied for a tourist visa some time ago, with the timeline as follows:

Application Submitted: Oct 1
Biometrics Submission at NYC office: Oct 4

After I submitted my biometrics I still haven't received any kind of decision, it's now Oct 21 and my trip is coming up. Apparently even if it's approved I still have to submit my physical passport for processing, which might take up to 10 business days. I'm really worried and I don't know what I can do because the customer service is super unhelpful plus the website help portal is basically useless.

Has anyone tried visiting the NY VAC office in person? Does it help?
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