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Indian Passport

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VFS SFO Passport renewal

I submitted my passport for renewal at SFO VFS on 1/7 and it was received by VFS on 1/8. I received the email and text notification that passport received but since then I have not received any notification from VFS. it's been ~2 weeks and I am not sure the status of my passport. I sent an email to them via contact us link and they mentioned that they have escalated but no proper result. They ask to wait

Any suggestion what can be done?
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