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Immigration

EAD (WorkPermit)

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EAD
12/23/2016 PD (submitted I-485, I-765, I-130)
01/31/2017 Biometrics
2/10/2017 Ready for interview
3/16/2017 Raised an SR and haven’t received anything
4/1/2017 On April 1, 2017, we mailed a request for initial evidence for your Form I-765, Application for Employment Authorization , Receipt Number MSCxxxxxxxxxx. The request for evidence explains what we need from you. We will not take action on your case until we receive the evidence or the deadline to submit it expires. Please follow the instructions in the request for evidence.

Can someone please tell me if they have received anything like this before. I called uscis and the agent couldn't tell me anything different than the update that is online. I asked if this mean we will start from day 0 and he said yes but only with the I-765. Please help I am losing hope by now...
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