For visitors, travel, student and other international travel medical insurance.
Visit insubuy.com or call +1 (866) INSUBUY or +1 (972) 985-4400
Immigration
Adjustment of Status - I-485
Fields marked as * are required.
TERRIBLE EXPERIENCE INFOPASS APPOINTMENT
Couple of days ago I scheduled an infopass appointment in 26 Federal plaza NY. The security woman very nice gave my ticket and told me to wait till they call my number.
When they call my number I sat and explain to the immigration '' officer'' that was after she asked me
'' HOW MAY I HELP YOU'' ? in a very very rude tone, I was like: WTF I DID!! then I proceeded to explain that I had a problem with my EAD, she didn't even check my papers, she did not ask me questions about, she was only ignoring me like if I was not in front of her or like if I was there just to see her unhappy and hungry face.
USCIS may be the agency in charge of ''border protection'' or what ever, but they need to keep on mind that they're still offering a service therefore they need to fallow basic customer service standards. from a different scenario you may think she was tired or maybe had a bad day but it was none of that cuz I was able to see her ignorance and a very unprofessional body language.
When they call my number I sat and explain to the immigration '' officer'' that was after she asked me
'' HOW MAY I HELP YOU'' ? in a very very rude tone, I was like: WTF I DID!! then I proceeded to explain that I had a problem with my EAD, she didn't even check my papers, she did not ask me questions about, she was only ignoring me like if I was not in front of her or like if I was there just to see her unhappy and hungry face.
USCIS may be the agency in charge of ''border protection'' or what ever, but they need to keep on mind that they're still offering a service therefore they need to fallow basic customer service standards. from a different scenario you may think she was tired or maybe had a bad day but it was none of that cuz I was able to see her ignorance and a very unprofessional body language.
All Replies (6)
Disclaimer: Please note that the experiences presented are submitted by visitors to our website. Individuals’ experiences may vary, and you should interpret each individual’s experience at your own risk. Do not make a decision solely based on an experience posted here. We do not endorse any individuals’ experiences, and we are not liable or responsible for consequences stemming from your use of the information presented within any individual’s experience.
