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Immigration

Adjustment of Status - I-485

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I-485 Green Card/I-131 Advance Parole
Hello everyone, so i'm still waiting for my I-485 after more than a year.
I need to travel due to an emergency so i went to my local USCIS office with all the necessary documents & evidence so they can issue me an Advance Parole Document for travel on the 11th of January.
I was not denied, but the gentleman told me they do not issue them there which is very contradicting to what the website & USCIS Phone Customer Service is telling me. I asked to speak to his supervisor & he would not let me talk to him. Did I just get a bad officer at the USCIS location or what?
Anyone have experience with this?
I NEED some urgent advise.
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