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Immigration

EAD (WorkPermit)

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EAD card pending 5 mths
I put in my GC application in the first week of Oct 2017, performed fingerprinting within 1 month and received I797 for EAD approval in Jan 2018. However the card was never printed. After several case requests, I was finally told that the fingerprinting information was never transferred over to the I-765 EAD request. I was told to wait and get in touch with them again in 3 weeks.
Has anyone had a similar experience, and any tips on how to get the issue resolved?
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