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EAD (WorkPermit)

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I765 Service Requests
Hello, my i765/i131 have been pended for 176 days now it is based on a pending marriage i485 request, the receipt date is 10/16/18 I opened a Service Request online on 03/15/18 which was supposed to have an answer on 03/27. I got no answer so I opened another over the phone with a higher tier rep on 03/28 and it is supposed to get responded by 04/28. So far the request hasn’t been assigned to anybody and it’s been 2 weeks.

Is this normal that they take so long to make a decision or reply to service requests?
Also, how long normally it takes to get assigned? I have a feeling they won’t do anything with this request either.

It is worth saying I did everything through my immigration lawyer who keeps telling me everything is normal (the delay, no answers) ,but I have a sense now that they don’t know and that USCIS won’t reply to this request either.

Thanks so much! Appreciate your response
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