EAD (WorkPermit)

Hi everybody! I read a lot of people are waiting for a final decision on their cases forever, so I haven't even received a biometrics appointment yet. I received notice of action on October the 30th 2017. That was it.. I called multiple times, people their don't know shit. One person finally submitted an inquiry, so the response came 30 days later - guess what? the representative made a mistake in my case number, so that was all I got - your information is incorrect. I called again and the other person literally refused to submit any requests and told me to wait. When I asked if it was normal that I haven't received a biometrics appointment still she said "No", but when I asked what should I do she said "Just Wait". Those people respond like robots, reading the website stuff that I can read myself and they are no help. I learned here on the forum about the Congressman and Ombudsman petitions - I submitted the latter. Will see if something happens, but it's been so annoying.