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L2 officer call experience
I just got off the phone with a level 2 officer and saying I was extremely disappointed is an understatement. All the answers she gave me sounded like she was reading off a script, at one point I honestly thought I was speaking to a robot. I also asked her if she could offer me any additional help and finally she broke off from her robot reading to tell me that she would help me to see where my file was. She told me my file still was at the NBC center and it still has not been sent for processing. Before I could ask her for any thing more, she quickly replied a "GOODLUCK TO YOU AND HAVE AN EXCELENT DAY."......I was so dumbfounded, is this lady for real? How does she expect me to have an "excellent day" if she didn't even bother to listen to the questions I had for her. I am beyond upset considering that since she is an L2 officer, I expected more from her.
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